GDPR privacy

Information note on personal data processing (GDPR) ARONIA-CHARLOTTENBURG.COM

The document below is an information about how we use your data and contains explanations regarding what data we use, for what purposes and for how long, who has access to it and what are your rights regarding the processed data.

Who is the company that manages ARONIA-CHARLOTTENBURG?
ARONIA CHARLOTTENBURG SRL
Charlottenburg, Nr.2, Com. Bogda,
Jud. Timis, Romania
Tel: +40 728 976 663
Reg.Com. J35 / 940/2015
Fiscal Code RO34419977

ARONIA-CHARLOTTENBURG.COM is an online store. In order to be able to fulfill this goal, we get in touch with our visitors who want, at their initiative, to place orders. Subsequently, we process the data in order to deliver the orders registered on the site. We also carry out marketing / promotion campaigns to attract buyers for various products and other personal data processing operations that we explain below.

The document below is, therefore, very important, because it explains why we need certain personal data in order to provide certain services. Please read it carefully, because we have tried to explain here a series of principles and concepts useful both in the interaction with our site and in the interaction with the online environment in general.

We will also tell you below what rights you have in relation to the personal data we process for you, as well as what actions you can take to better understand and control the volume of personal data that is processed in your online environment.

Contact information
Please ask us your questions regarding the subject of data protection and any requests in the exercise of your legal rights to the following contact details:

Email: contact@ARONIA-CHARLOTTENBURG.COM
Phone: 0728976663
Website: ARONIA-CHARLOTTENBURG.COM
Headquarters address: Charlottenburg, Nr.2, Timis

What is personal data?
According to the GDPR, “personal data” means any information concerning an identified or identifiable natural person (“data subject”). An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, an identification number, location data, an online identifier or one or more specific elements of his physical, physiological, genetic, mental, economic, cultural or social identity.

There is no list of personal data, and the GDPR does not require states to make such a list, for the simple reason that a date may in one context become personal data and in another context be simply a information without value of personal data.

Here are some examples of personal data:

• the name;
• one’s domicile or residence;
• an e-mail address (including addresses such as andrei.popescu@firma.ro);
• ID card, passport or ID number;
• location data (for example, the location data feature available on a mobile phone) *;
• an IP;
• a cookie ID;
• the silhouette of one of the CCTV recordings;
• a registration number of a car;

As can be seen, the definition of personal data also contains some important elements:

Personal data refers to information about individuals, not legal entities. The distinction is important because, for example, the registration number from the Trade Register, the Fiscal Code or other identification elements of some companies are not personal data. Moreover, when an e-mail address or a telephone number clearly targets a legal person (eg office @ e-mails or telephone calls from a public call center of a company), then we are not talking about about personal data.

It does not matter whether the processing of this personal data is done through an automatic system or through a non-automated system (eg manual processing), if it is part of a structured data record system. The only important thing is that we are talking about processing such data.

More information for understanding what personal data are can be obtained by reading Opinion no. 4 of 2007 on the concept of personal data, issued by the Working Group Article 29.

Simplifying the above definition, we could conclude that personal data means data that refers to a living person who can be identified using this data or starting from this data and using additional information that is or may be in the possession of the data controller.

The information we collect
ARONIA-CHARLOTTENBURG.COM collects personal data in two important ways:

Information provided directly by you, through the forms ARONIA-CHARLOTTENBURG.COM (for example, as a result of registration as a member of the community ARONIA-CHARLOTTENBURG.COM, as a result of requesting a service ARONIA-CHARLOTTENBURG.COM, as a result of orders placed on site or as a result of subscribing to the newsletters ARONIA-CHARLOTTENBURG.COM).

Information that we obtain when you use our services (for example, we process the history of your interactions with our newsletters in order to understand and limit the newsletters to those that interest you, the history of your orders, etc.).

Data provided by you, directly

ARONIA-CHARLOTTENBURG.COM uses forms through which you can create an account, you can order, you can leave reviews or you can register for the informative newsletters ARONIA-CHARLOTTENBURG.COM. These forms include fields such as name, email address, cell phone number, password, product delivery address details, billing details, and more.

We use this data to allow you the access to the site and to be able to deliver the products and services you have chosen to receive (the ordered product, newsletters, etc.). The legal basis for this processing is the entry and execution of a contract to which you are a party (whenever you perform the above operations, you agree to the terms and conditions of providing those services) or your consent, if we talk about making commercial communications to you, without mentioning similar products and services that you have already purchased from us, where we are entitled to send you commercial communications (but we will continue, permanently, to offer you the opportunity to unsubscribe from that kind of communication).

We may also need to request tax additional information if we are required by law to file tax returns in connection with the products and services you order. In that case, we will refer to your address (necessary to be entered on the tax invoice), but also other tax data that the law requires us to collect and process in connection with the transaction in question. In this situation, the legal basis for processing will be the obligation to comply with the provisions of the legislation.

We do not use your data to send marketing communications unless you explicitly opt for such communication. Even in such cases, we assure you that you have an easy-to-use option to unsubscribe (withdraw consent) at any time, either in the communication itself or by contacting us by email or phone.

ARONIA-CHARLOTTENBURG.COM also offers the possibility to send us a message. The data you send following the use of this contact option is processed on the basis of our legitimate interest in responding to your request and / or keeping a record of your complaint, request for advice and the like. This data is stored for 5 years.

Use of the ARONIA-CHARLOTTENBURG.COM website
ARONIA-CHARLOTTENBURG.COM automatically collects certain information, which is stored in its traffic reports. The information we are talking about may include the IP of the device from which you visit us, the region or general location where you access the site, as well as the type of browser, operating system or device from which you access us. In addition, it collects a history of the pages you access.

We use this information based on our legitimate interest in observing the extent to which the pages of the site correspond to the display needs of your particular device, to diagnose any problems our servers have when delivering pages to certain types of devices, to analyze trends , notice how users can better navigate through our pages.

We also collect statistical demographic information which helps us to identify the preferences of visitors of ARONIA-CHARLOTTENBURG.COM. ARONIA-CHARLOTTENBURG.COM also uses cookies, which you can read about in the section below.

Cookies and other similar technologies
In the early days of the Internet, sites had no memory. Thus, in the first variants of sites, it was not possible to authenticate visitors or use aids such as shopping carts, online stores or other mechanisms that help the user and the site to recognize other visits.

Cookies were invented precisely to fix this problem. They are small text files, placed on a visitor’s terminal, which act as the site’s memory. Whenever the person in question accesses a certain site, he can write or read in the cookie he placed on the terminal all kinds of information that the visitor has already sent to the website, directly or indirectly. Subsequently, other technologies have been developed here that aim at the same type of purpose. We have tried to describe each such technology below.

Cookies are small text files placed on your computer or mobile device when you visit websites. “Direct” cookies are set by the domains you are currently visiting (eg ARONIA-CHARLOTTENBURG.COM). “Third party” cookies are set by domains other than those of the sites you visit (eg domains other than ARONIA-CHARLOTTENBURG.COM).

The mobile ad code is a unique identifier (ID) set by your mobile device’s operating system. This ID helps apps that you install on your device that may contain ads to recognize you. Most devices allow applications to access their mobile advertising ID by default. However, you can change your device settings to prevent your device from sharing this code with various applications. Check the “Help” section for operating systems to learn more about managing mobile advertising IDs. On Android, Advertising means the Android Advertising ID, on iOS devices it means the Advertiser ID (IDFA).

Most cookies can be included in one of the categories below:

(a) Strictly Necessary: ​​these cookies are essential in providing the services requested by you. Without them, the website cannot function or deliver the services provided (authentication, shopping cart, etc.).

(b) Performance: These cookies collect information about how visitors use a website, such as the most popular pages, which method of linking between pages is most effective, and whether users encounter error messages on web pages. These cookies allow us to offer a high quality experience to our visitors, as well as to measure the audience of the ARONIA-CHARLOTTENBURG.COM pages. The information collected by these cookies does not identify users. They are designed to help improve the performance of our site.

This website uses Google Analytics, an internet traffic analysis program provided by Google, Inc. (“Google”). Google Analytics uses cookies to help ARONIA-CHARLOTTENBURG.COM analyze how users use the site. The information generated by the cookie about the use of ARONIA-CHARLOTTENBURG.COM (including your IP address) will be transmitted to and stored by Google.

Google will use this information for the purpose of evaluating your use of ARONIA-CHARLOTTENBURG.COM, of compiling reports on website activity for website operators and of providing other services relating to website activity in ARONIA-CHARLOTTENBURG.COM. Google may also pass on this information to third parties where required to do so by law, or where such third parties are authorized to process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

ARONIA-CHARLOTTENBURG.COM has activated the function of anonymizing your IPs, so that they cannot be used by Google for any purpose other than that necessary for the analysis of ARONIA-CHARLOTTENBURG.COM traffic.

(c) Functional: these cookies remember the choices you make to improve your experience.

d) Targeting and advertising cookies: these cookies collect information about your browsing habits in order to make the advertisement relevant to you and to your interests. They are also used to limit the number of views of an advertisement, as well as to help measure the effectiveness of advertising campaigns.

What Cookies are used?
Two types of cookies are used: per session and fixed. The latter are temporary files that remain in the user’s terminal until the end of the session or closing the application (web browser). The fixed files remain on the user’s terminal for a period in the Cookie parameters or until they are manually deleted by the user.

The cookies used by ARONIA-CHARLOTTENBURG.COM are: Google Analytics, Facebook Login, Remarketing, Trusted, Globessl, Pinterest, Profitshare, 2Performant, Google Experiments, Twitter, Google Adwords, Mailchimp, Doubleclick, Hotjar.

Third parties who have access to the traffic data provided by cookies on the ARONIA-CHARLOTTENBURG.COM website are: While (1) Software; delivery companies: Fan Courier, Urgent-Cargus, GLS; email marketing services: Mailchimp; online payment processors (Payu).

Other services used: Manychat chat service, Omniconvert.

Your cookie options
You can adjust your browser privacy settings to block all cookies; however, this could seriously affect your browsing experience, as many websites may not work properly. The browser may allow you to delete all cookies when the browser is closed. This option, however, leads to the deletion of persistent cookies, which can store your preferences and personalized settings on the sites you visit regularly. However, you may keep the cookies you want, as your browser may allow you to specify sites that are always or never allowed to use cookies.

More details on how to delete cookies or how to manage cookies in different internet browsers can be found by accessing the links below:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

In order to choose not to be followed by Google Analytics, please visit:

http://tools.google.com/dlpage/gaoptout

The IAB has built the following website to provide specific information on privacy issues related to internet advertising: http://www.youronlinechoices.com/

Full information on how organizations use cookies is available at: www.allaboutcookies.org www.allaboutcookies.org

To whom we transfer this information
We will only disclose your personal data for the purposes and for those third parties listed below. We will take appropriate measures to ensure that your personal data is processed, secured and transferred in accordance with the applicable law.

Disclosure to companies in the ARONIA-CHARLOTTENBURG.COM group

Your personal information may be disclosed to any company that is part of our group, if we believe it is in our legitimate interest to do so for internal administrative purposes (eg CRM) or to audit and monitor our internal processes.

We may also transfer your personal information to companies in our group that provide us with products and services, such as information technology systems. Access to your personal information is limited to those employees who need to know personal information and may include employees in the marketing, information technology and security departments.

Disclosure to third parties

We will transmit your personal data, where strictly necessary, based on the need for knowledge, to the following categories of third parties:

(a) companies that provide us with (authorized) products and services, such as: While (1) Software, Google Adwords, Google Analytics, Facebook, Push Engage, Mailchimp, Omniconvert,

(i) media agencies, such as those that organize promotional campaigns and those that manage the ARONIA-CHARLOTTENBURG.COM website;

(ii) market research services: analysis, advertising, strictly for the needs of ARONIA-CHARLOTTENBURG.COM;

(iv) information technology system providers and support, including e-mail archiving, telecommunications providers, disaster backup and recovery services, and cyber security services.

(b) the companies involved in the operation of our website, if they do not provide us with a service.

(c) other parties, such as public authorities and institutions, accountants, auditors, lawyers and other external consultants, whose activity involves the need to know this data or where required by law to make such disclosure.

We will also disclose your personal data to third parties:

If you give us your consent to this disclosure;
To people who prove that they are acting legally on your behalf;
Where it is in the legitimate interest of ARONIA-CHARLOTTENBURG.COM to manage, grow and develop its business:

If we sell the business or parts of it, we may disclose your personal data to the potential buyer of the business or its parts, given the need to maintain business continuity.
If ARONIA-CHARLOTTENBURG.COM or a substantial part of its goods are acquired by a third party, in which case the personal data processed by ARONIA-CHARLOTTENBURG.COM will be part of the transferred properties.
If we are obliged by law to disclose a certain type of information, in case of legal requests of government officials, or in the situation where we are obliged to comply with national security or law enforcement requirements or to prevent illegal activity.

(e) to respond to any complaints, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

(f) to protect the rights, property or safety of ARONIA-CHARLOTTENBURG.COM, our employees, customers, suppliers or others.

Some of these recipients (including our affiliates) may use your data in countries that are not part of the European Economic Area. See the dedicated below for more details on this aspect.

Restrictions on the use of information by third parties
Any third parties to whom we disclose your personal information in accordance with the above are limited (by law and contract) in their ability to use your personal information only for the purposes specifically identified by us. We will always ensure that any third parties to whom we disclose your personal information are subject to the obligations of confidentiality and security in accordance with the contracts signed with them and with the applicable laws. However, for the avoidance of doubt, this may not be applicable where disclosure is not our decision.

Except as expressly set forth above, we will never disclose, sell or rent your personal information to any third party without notice to you and, where applicable, without your consent.

Transfer of information outside the European Union
Personal information may be processed by our staff operating outside the EEA, other members of our group or third-party data controllers for the purposes mentioned above.

If we provide any personal information about you to such entities outside the EEA, we will take appropriate steps to ensure that the recipient adequately protects your personal information in accordance with this information note. These measures include:

– in the case of service providers based in the USA, concluding with them standard contractual agreements approved by the European Commission or ensuring that they are part of the Privacy Shield program (see further https://www.privacyshield.gov / welcome); or

– in the case of service providers based in countries other than the EEA (including Japan), the conclusion of standard contractual agreements of the European Commission with them.

More details about the steps we take to protect your personal information in these cases are available from us upon request by contacting us (see section 9 below) at any time.

What rights do you have, as a user of ARONIA-CHARLOTTENBURG.COM?
The regulation recognizes a number of 8 important rights for data subjects (the operator is the one obliged to ensure their observance):

1. The right to information – art. 13 and 14 GDPR. It allows the data subjects to know, right from the moment the collection is made, how those data will be used, to whom they will be disclosed or transferred, what rights the persons concerned have regarding the processed data, etc.
2. The right to access data – art. 15 GDPR. It allows you to obtain, from us, a confirmation that we process or not personal data concerning you and, if so, access to that data and other useful information.
3. The right to delete data – art. 17 GDPR. It allows you to obtain from us the deletion of personal data concerning you, without unjustified delays. There are, however, exceptions to this rule, such as the idea that some data is processed to give the public the right to information, that it is processed for statistical or archival purposes, that it is processed to fulfill a legal obligation or that we process it for finding or defending a right in court.
4. The right to data rectification – art. 16 GDPR. It allows you to obtain from us, without unjustified delays, the rectification or completion of inaccurate personal data concerning you.
5. The right to data restriction – art. 18 GDPR. It is a temporary right. In some cases, between the time we, for example, make the decision to delete certain data (we no longer need personal data for the purpose of processing) and the actual deletion of data, you send us a request opposing the deletion, motivating the fact that you need this data to establish, exercise or defend a right in court. As a result of such a request, we will “freeze” the data by stopping its processing for a certain period of time.
6. The right to data portability – art. 20 GDPR. You have the right to receive personal data concerning you and which you have provided to the operator (who processes them under a contract or with your consent, by automatic means) in a structured, commonly used format and which can be read automatically and you have the right to transmit this data to another operator, without obstacles from our side. In other words, your personal data will be provided to you, in a structured format, so that you can decide to download it or, on the contrary, to send it to another operator.
7. The right to opposition – art. 21 GDPR. You have the right to object, for example, to the processing of your personal data when they are processed for direct marketing purposes. In order to be clearer how you can exercise this right, it should be mentioned, for example, that in all newsletters that come from ARONIA-CHARLOTTENBURG.COM (whether we are talking about newsletters that offer only information or newsletters that promote services or products ARONIA-CHARLOTTENBURG.COM) you will always have the opportunity to unsubscribe. We offer this possibility in absolutely all situations, regardless of whether the law obliges us or not (not all emails from us are considered to be direct marketing), because we think it is important that your interaction with ARONIA-CHARLOTTENBURG.COM exists only as long as you want it.
8. The right not to be subject to a decision based exclusively on automatic processing, including the creation of profiles, which produces legal effects concerning the data subject or similarly affects him to a significant extent. ARONIA-CHARLOTTENBURG.COM does not make such profiling to be followed by automated decisions with legal or similar effect significant for the data subject. At the time we make such profiling, we will notify you and modify this information note.
9. The right to submit a complaint to the National Authority for the Supervision of Personal Data Processing. B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code / l 010336, Bucharest, Romania. +40.318.059.211 / +40.318.059.212, anspdcp@dataprotection.ro.

Please also consider the following:

Period of time:

We will try to respond to your request within 30 days and we may extend this deadline for specific reasons related to the complexity of your request. In all cases, if this period is extended, we will inform you about the extension period and the reasons that led to it.

Restricting access:

In certain situations, we may not be able to give you access to all or some of your personal data due to legal provisions. If we deny your request for access, we will inform you of the reason for the refusal.

Without identification:

In some cases, we may not be able to search for your personal information due to the identifiers you provide in your request. In such cases, if we are unable to identify you as the data subject, we are unable to comply with your request to exercise your legal rights described in this section, unless you provide additional information to enable you to identify yourself. We will inform you and give you the opportunity to provide such additional details.

Exercise of legal rights:
To exercise your legal rights, please use any of the contact methods listed above.

In order to exercise these rights of information, access, rectification, restriction, deletion, opposition and / or porting of personal data, we provide you with two ways:

A secure online module Information about your personal data, associated with your account, which contains mechanisms for verifying your identity in our reference system.

Verification of your identity as a holder of personal data may require the provision of additional personal data at a reasonable level, limited to the activity of confirming your identity.
These additional data will be retained temporarily, for a period of time appropriate to the stated purpose. You can check your data here: https://ARONIA-CHARLOTTENBURG.COM/date-personale/

If you do not have an account and do not want to create one in order to use the online tools provided for managing your personal data or you have not been able to use the tools provided on the site after your login or your login has failed, you can send a written request, including a detailed and clear description of the right you wish to exercise regarding the protection of personal data, at the email address dpo@ARONIA-CHARLOTTENBURG.COM.

Security
ARONIA-CHARLOTTENBURG.COM undertakes to protect your personal data against loss, misuse, disclosure, modification, unavailability, unauthorized access and destruction and takes all reasonable precautions to protect the confidentiality of such data, including through the use of organizational and adequate technical measures. Organizational measures include controlling physical access to our headquarters, training staff and locking physical files in storage cabinets. Technical measures include the use of encryption, passwords for access to our systems, the use of SSL security certificates, for encrypting data in transit, etc.

During the provision of your personal data to you, personal data may be transferred over the Internet. Although we make every effort to protect the personal data you provide to us, the transmission of information between you and us on the Internet is not completely secure (it is possible that the terminal on which you write is monitored by third parties, for example, without us being able to do anything about it). Therefore, we cannot guarantee the security of your personal information transmitted over the Internet. You understand, therefore, that any such transmission is at your own risk. Once we receive personal data, we will use strict procedures and security features to prevent unauthorized access to it.

Changes in the information note
We reserve the right, in our sole discretion, to change our privacy practices and to update and make changes to this information at any moment. For this reason, we encourage you to return to this note regularly. This document is current from the date it appears at the top of the document. We will treat your personal data in a manner compatible with the privacy notice on the basis of which it was collected, unless we have your consent to treat it differently.

Contact information
Please send your questions regarding the subject of data protection and any requests in the exercise of your legal rights to the following contact details:

Email: contact@ARONIA-CHARLOTTENBURG.COM
Telefon: 0751148001
Website: ARONIA-CHARLOTTENBURG.COM
Adresa sediu: Charlottenburg, Nr.2, Timis

We will investigate and try to resolve any request or complaint regarding the use or disclosure of your personal information.

If you are not satisfied with our answer, you can file a complaint to the National Authority for the Supervision of Personal Data Processing.

You can find more information here:

http://dataprotection.ro/?page=procedura_de_solutionare_a_plangerilor.